Get in touch with the Vivagame desk

The Vivagame lobby desk runs correspondence through one editorial inbox. We answer questions about the pages on this site — the live dealer explainers, the scratch and instant-card pages, the crash guide, the video poker paytable walkthrough, the sportsbook summaries. Real-money matters (Telebirr deposits, casino spin disputes, crash cash-out queries, bet settlements, KYC) sit with the Vivagame operator.

Editorial feedback

A live table description that is no longer accurate, a scratch page that needs updating, a video poker paytable reference that has drifted, a broken link, a typo — all good reasons to write. Include the URL you were reading; it tells us which editor should see the message first.

Operator-level matters

Telebirr or mobile banking issues, live dealer session disputes, crash round cash-out disagreements, scratch card crediting, video poker hand queries, bet settlements, KYC reviews, account closure, self-exclusion — all of these must go to Vivagame’s support.

Contact channels

Email [email protected], listed permanently in the footer. Subject line tags:

• [live] — live dealer pages.
• [scratch] — scratch and instant cards.
• [crash] — crash round content.
• [vp] — video poker pages.
• [sport] — sportsbook coverage.
• [rg] / [press] / [privacy] — responsible gambling, press and privacy.

The "Lobby live chat" entry in the footer is the lobby desk label that routes account-level issues to the operator.

What to expect

Each message is read by a person. Replies within two working days; simple corrections often the same day.

Press and data requests

Same address with the right tag. Privacy process: see our privacy policy.